Privacy Policy and Cookies
Last updated: May 25, 2020
www.ordana.com online store (further down the text “we” or “us”) is committed to your right to privacy, and we may only use your data as set out in this Privacy Policy. Website users can browse site pages without registering any personal data. But we need your personal data for further contact and confirmation of your order on our website. This Privacy Notice explains how we process information that can be used to directly or indirectly identify you as an individual ("personal data") collected through our website/app or otherwise. Please read this information carefully.
For further information about shopping on www.ordana.com, please read our Payment and Delivery Information.
Personal Data We Collect About You
Data provided by you. Through our site, you may provide us with the following data:
Contact data, such as your name, date of birth, gender, postal address, email address, telephone number and social media ID.
Order data, such as your order of products, your size and other measurements, and purchase history. We do not process your payment details, as this is handled by a third party payment service provider.
Communication data, such as when you contact our customer support, file online forms, or otherwise communicate with us.
Marketing data, such as your marketing preferences, and data relating to competitions you have participated in or surveys you have responded to.
Data collected about you. When you use our site, we may collect the following data:
Technical data, such as data on the type of pc/mobile device, internet connection, operating system, web browser and IP address.
Usage data, such as when you log in and out of your account, and your clicks, navigation, mouse movements and page scrolling on our site.
Location data, such as data on your location when using our site.
Preference data, such as information about which products, services and activities that you have indicated an interest in.
Why We Use Your Personal Data
These are the most important purposes for which we use your personal data:
1. To manage your user account (if you chose to create one). For this purpose, we may use contact data.
2. To manage and fulfil your orders. For this purpose, we may use contact data and order data.
3. For bookkeeping purposes. For this purpose, we may use order data.
4. To provide customer service and handle potential claims. For this purpose, we may use contact data, order data and communication data.
5. To administer any prize draws or competitions you may enter. For this purpose, we may use contact data, marketing data and communication data.
6. To provide access to the site and enhance the user expertise. For this purpose, we may use technical data, usage data, location data and preference data.
7. For analytics, such as market, customer and product analysis. For this purpose, we may use aggregate data that may not be linked to you.
8. For marketing purposes we may use user data, marketing data, location data, and preference data.
Our legal basis for processing your personal data for purposes 1 – 5 is that it is necessary to fulfil our agreement with you and to comply with our legal obligations.
Our legal basis for processing your personal data for purpose 6 is our legitimate interest in enabling your access to our site, presenting relevant products and content to you, and giving you a pleasant user experience, and for purpose 7 our legitimate interest in business development.
Our legal basis for processing your personal data for purpose 8 is our legitimate interest in communicating offers to you, or your consent, as further explained below.
Marketing
We communicate relevant offers, events, news and exclusives to you unless you have opted-out from receiving such communication. If required by law, we will only do so with your consent, which you may withdraw at any time.
Our marketing may take place by email, by ads and communication on our site, or by ads and communication on online channels (social media sites and other websites/apps). The communication may be tailored to your marketing preferences and to our assumptions on your interests based on information we have about you (profiling), unless you have indicated that you prefer general, non-personalized marketing.
And, of course, we do not sell your data to any third party.
How We Share Your Personal Data
We share your personal data with our service providers to the extent that this is necessary to provide our products and services to you. We may also share personal data with other entities within our group for processing of data within the scope of this Privacy Policy. Your data may be disclosed to authorities if required by law.
With your consent, we may share personal data to other third parties.
As the recipients mentioned above may be established anywhere in the world, the personal data may be transferred globally.
How Long We Store Your Personal Data
We may store your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy. These are the criteria that we use to determine when we will delete your data:
- We retain data to the extent required by law (such as tax/bookkeeping laws)
- We retain data such as contact data, order data and communication data to the extent relevant for limitation periods for potential claims (typically two to five years after date of a purchase)
- We retain data such as contact data, order data, marketing data, location data and preference data as long as you have consented to receive marketing communication from us.
- We do not store technical data, usage data or location data, but we may access it for no longer than a year after you last visited our site.
How We Protect Your Personal Data
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk.
Your Privacy Rights
Within the conditions/limitations set out in applicable law, you have the following privacy rights:
Right to information. You have the right to obtain further information on our use of your personal data.
Right of access. You have the right to receive a copy of your personal data.
Right to rectification. You have the right to ask us to correct your personal data if it is incorrect or incomplete, such as by changing your details on your account.
Right to be forgotten. You have the right to request the erasure of your data if we do no longer need them.
Right to restrict processing of personal data. You have the right to request that we suspend our use of your personal data.
Right to data portability. You have the right to obtain personal data that you have provided to us in a format that enables you to transfer that personal data to another organisation. You may also have the right to have your personal data transferred directly from us to such organisation.
Right to object to processing of personal data. You have the right to object to our use of your personal data, such as to unsubscribe to marketing emails.
Right to prevent automated decision making. You have the right not to be subject to automated decision making that creates legal or similar effects (such as automated credit scoring). Currently, we do not make such automated decisions.
You can exercise your rights on our site (My Account) or by contacting us.
If you think that we have processed your personal data in a manner that is not in accordance with data protection law, we hope that you contact us, so that we can provide answers and correct any misunderstandings.
Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser". article.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.
Children's Privacy
Our Service does not address anyone under the age of 14. We do not knowingly collect personally identifiable information from anyone under the age of 14. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 14 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
by email info@ordana.com